Returns & Exchanges
At ROC Boots Australia, we want you to love your new footwear, which is why we offer a 30-day return period for all full-priced items in their original, unworn condition. Please ensure all packaging and tags remain intact to qualify for a refund or store credit.
Check Eligibility
Ensure your boots are in original condition, unworn, and inside the original shoe box within 30 days of purchase.
Submit Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Pack and Post
Securely package your items and attach the provided shipping label or address the parcel to our Sydney warehouse.
Processing
Once received, our team will inspect your return and process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing